Live Video/Cameras/Chat Page Help ... ?

If you are experiencing a problem with any of our video/chat services try them with another browser software. It is always wise to be armed with both browsers - both Firefox and Explorer. With all the new technology available, the browsers for both Mac/PC are sometimes behind the times. If you still continue to have a problem please contact support@kenmarcus.com and one our lovely technicians will be happy to walk you through the problem & help you out.

My Password wont work ... ?

If your password is not working it could be a few things.

• It is case sensitive so you if you used a capital letter in the name make sure that is capital when your typing it into the login window
• Our system is watching for password abuse so it deactivates accounts that are coming from multiple IP addresses. This may happen to you if your on AOL or Earthlink as they dynamically change this address while you are dialed to the internet, our system then mistakes this for multiple users.

Have no fear, if your account is not working properly please email us and we will figure it out right away! Contact kmbill@dhdmedia.com

I can't join, it's giving me an error message?

If you hit submit on your join application and get an error message please contact support@kenmarcus.com make sure you copy the error message (even it says declined) sometimes the banks processors are down so they send the default message that you have been declined when this is not actually the case. We can help you out and get you signed up!!!

Can I send in special requests?

Yes you can send in requests and ideas!! I love them.. If you have an idea for a shoot let me know.. are you looking for a special Ken Marcus related item.. email me the request

The Video Clips are not working?

If your having trouble watching my clips make sure you have the current version of Quick Time player.. You can down load it for free by going to http://www.quicktime.com

• To get clips to play start to finish without stopping in the middle.. Click the play button, then play around with it a bit until you get the play button in pause mode.. The clip will start to download on its own. Once the clip starts to download you will see the progress bar in white after the little circle start to move.. This means the clip is downloading.
• Wait until the white progress bar is almost 75% loaded, then hit the play button.. Because the majority of the clip has downloaded it will allow you to watch the clip without it catching up to the download. When your playing the clip faster than the download process the clip with constantly stop and start. By following the above instructions you will have a much better viewing experience.
• Clips that play automatically are usually poor quality. We have encoded these clips to be the highest possible viewing quality.

If you think that its something else email clips@kenmarcus.com and we will make sure you are up and running in no time.

I have a question, comment or suggestion?

That's the easy part :-)

If you have a Suggestion or Comment please let us know. We love to hear from our members, and we love to answer your special requests. Many of our members have inspired a shoot with a particular model or has requested something fun that they would like to have on the site. Just sent a message to: requests@kenmarcus.com

CANCELLATION & BILLING

If you would like to Cancel your membership or have a billing question please send your full name and your request to kmbill@dhdmedia.com .

PROBLEMS With USER NAME & PASSWORD

If your having trouble logging in with your User Name and Password please drop an email to kmbill@dhdmedia.com and someone will immediately assist you.

If you found a problem or would like to report an issue with the site please contact: support@kenmarcus.com